At Benchmark Wine Group, our priority is ensuring the health and well-being of our employees, clients, and associates. We understand the stress and uncertainty you may be experiencing amidst the outbreak of the coronavirus (COVID-19) and the subsequent volatility of the stock market. Our team will continue to evaluate this unprecedented situation as it evolves, and are committed to providing our best support to you.
Our Client Relations and Sales teams remain available to assist your needs. For precaution, a portion of our office staff may be working remotely, so we appreciate your patience and support during this time. Please, do not hesitate to reach out via email at sales@benchmarkwine.com or by phone at 707.255.3500. Until further notice, our warehouse will remain staffed, ensuring your wine is delivered safely.
Our Acquisitions Professionals will continue to be flexible, assisting clients’ needs individually. The wine market has remained steady over the past weeks, and we are more than happy to appraise your cellar. To best reach our Acquisitions Team, contact appraisals@benchmarkwine.com.
Most importantly, we have taken additional precautions in our sanitization processes, ensuring the safety of both you and your wine. We are actively working to best serve you, our valued clients, during these uncertain times. In the meantime, we are here to send you the wine you enjoy directly to your doorstep.
Receiving Your Wine
Thankfully, Benchmark Wine Group is classified as an ‘essential business,’ meaning we will remain open until further notice. In order to adjust to the current situation, we are now offering Curbside Pick-Ups.
How exactly does Curbside Pick-Up work? It’s simple.
- Process your order (contact us to let us know when you would like to pick it up)
- Arrive at our curbside after 60 minutes
- Give us a call at 707.255.3500 to let us know that you’ve arrived
- Sit back as we deliver your order directly to your vehicle
Our curbside hours will be from 10 am-3:00 pm, Monday-Friday. Please note, Curbside Pick-Up is only available on our current in-stock inventory.
Don’t want to pick-up curbside? Not to worry, our warehouse remains open, and we are actively fulfilling & shipping orders until further notice.
Alternatively, we are happy to hold your wines in our temperature-controlled warehouse for an extended period. Whichever your preference, let your shipping coordinator know, and they will add a note to your account.
Need to make shipping or pick-up arrangements? Give us a call at 707.255.3500 or email us at clientrelations@benchmarkwine.com.
We hope you are healthy, safe, and enjoying great wine during these unpredictable times!
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.
Established in 2002, Benchmark Wine Group is the leading source of fine and rare wine retailers, restaurants, and collectors around the world. Based in Napa Valley, we acquire the most sought-after wines from private individuals and professional contacts, but only when provenance can be verified by our team of acquisition professionals. Our staff draws on decades of industry experience and is dedicated to providing exceptional service to all of our clients. Benchmarkwine.com offers 24-hour access to our cellar, displaying inventory in real-time.
